Maroon Hosting offers a 30-day money back guarantee on all shared hosting packages (‘the Guarantee’).

The Guarantee does not apply to VPS or Dedicated Servers, SSL Certificates, Domain Names or shared hosting service renewals.

To request money back under this guarantee Customers must first cancel their plan in their control panel and then email support within the first 30 days of opening their shared hosting plan.

You acknowledge and understand that any services bundled with or attached to the service that is cancelled will be forfeited at the point of cancellation.

Where a Domain Name is bundled free of charge with the hosting package, the Customer will be liable to pay the yearly cost of that Domain Name. The domain will be charged at Maroon Hosting prices. The charge will be deducted from any refund made.

The 30-day money back guarantee also excludes the domain name transfer offer whereby we add one year to the expiry date of the domain name for free on certain non .uk domain names, once the domain name has been fully transferred to us. The one-year domain name renewal fee will therefore be deducted from the refund.

Refunds can take 7 working days to be processed. Refunds will be made using the same method that was used for payment.

This policy does not cover accounts which have violated Maroon Hosting Acceptable Usage Policy. The Guarantee can only be applied once, per Customer. Maroon Hosting reserves the right to amend or withdraw these terms and conditions at any time without notice to You.