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Legal & Privacy

Privacy Policy

Last Updated: 09 September 2025

Maroon Hosting (trading name of MS IT Solutions) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our services, including web hosting, domain registration, website design, WordPress services, and email hosting.

1. Information We Collect

We may collect and process the following types of personal data:
  • Identity Data: name, company name, job title.
  • Contact Data: email address, phone number, billing and service address.
  • Account Data: login details, domain registration details, hosting account information.
  • Financial Data: payment details (processed securely by third-party payment providers).
  • Technical Data: IP address, browser type, operating system, usage logs.
  • Content Data: any content you upload or provide for website design/hosting.

2. How We Use Your Information

We use your data to:
  • Provide and manage our services (hosting, domains, design, email).
  • Process payments and invoices.
  • Communicate with you regarding services, updates, and support.
  • Maintain security, prevent fraud, and resolve disputes.
  • Comply with legal and regulatory obligations.

3. Sharing of Information

We may share your data with:
  • Domain registries and registrars (for domain registration and management).
  • Payment processors (for billing and transactions).
  • Service providers (such as hosting infrastructure and email delivery partners).
  • Regulatory authorities or law enforcement where required by law.

We do not sell or rent your personal information to third parties.

4. Data Retention

  • We retain personal data for as long as necessary to deliver services and comply with legal obligations.
  • Account information is retained for up to 6 years after cancellation for tax and legal purposes.
  • Backups and logs may be retained for security and compliance.

5. Data Security

We use appropriate technical and organisational measures to protect your personal data, including encrypted connections, access controls, and regular security reviews.

While we take security seriously, no internet-based service can be guaranteed to be 100% secure.

6. Your Rights (UK GDPR)

You have the right to:
  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (subject to legal and contractual obligations).
  • Object to processing or restrict certain uses of your data.
  • Request data portability to another provider.

To exercise these rights, contact us at support@maroonhosting.com

7. Cookies & Tracking

Our website may use cookies and similar technologies to:

  • Improve site functionality.
  • Analyse traffic and usage.
  • Remember user preferences.

You can control cookies via your browser settings.

8. International Transfers

Some of our service providers may process data outside the UK/EEA. Where this occurs, we ensure appropriate safeguards — such as Standard Contractual Clauses — are in place to protect your data.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their policies.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

Maroon Hosting / MS IT Solutions
1a Canberra House, London Road, St Albans, AL1 1LE
Email: support@maroonhosting.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).